We are proud of the level of quality we produce across all of our printing avenues. Having said that, we are only human and every once in a while we might have a printing hiccup or miss a manufacturing error in a garment. On the very odd occasion that this happens, we are happy to reprint your item. Before we can do that though there are a few steps you need to take.  

What can be returned?
Only Items that are faulty/damaged or have a faulty or incorrect print may be returned. We do not accept returns for change of mind on garments, colours or incorrect size choices. All our products include a comprehensive size chart giving the width and height so you can ensure you are ordering correctly. Please note the size tolerance listed on the product. 

Returns must comply with our user agreement. All return and exchange requests must be made via email, with photos of each item with the issue attached. Please ensure the garment size label is in view if there is a sizing issue. We may request to have the order returned to our factory to review in person. If a reprint is approved, no changes may be granted for change of colour, product, size or design. 

Only our EXPRESS production timeframes are guaranteed production timeframes, we commit to sending these within the timeframe paid for. All standard production orders we will aim to ship within 10 business days, however with the nature of manufacturing and printing things can go wrong which might delay an order's production time - we do not refund for delays on standard production orders. Please choose an express service if you need your order by a certain date. 

Now is a good time to point out that everyone’s monitors are different, and our computers make everything so bright and colourful. Our printers work with a CMYKW colour palette to produce your designs, so please keep this in mind when designing your garments.  We don't have the ability to print hyper colour, Fluro or metallic designs with digital inks.  If you want something nice and vibrant, or need to colour match get in touch with our sales team and they can assist with a screen printing quote.  On this note, we encourage you to arrange a sample garment if the garment's colour is crucial to your order. It is not possible for your computer screen to accurately depict the real-life colour of a shirt, especially for any supplier outside of the AS Colour range as they do not provide updated flat lay images of their products. Please take a look at our User Agreement page for more tips on garment selection, and how to design your shirt. 

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Far Cough COVID does not proof documents created by its customers prior to processing.  Any orders that are approved and paid for by the customer are considered to be permitted to proceed, and order changes made after this time are not guaranteed to be processed.

*Please note all returns must comply with Far Cough COVID user agreement.

No returns will be accepted after 14 days of receipt of the purchase. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund
must be made within 14 days of receipt of goods, tracked by date of delivery.

Returns for exchange or store credit
Must be made within 14 days of receipt of goods, tracked by date of delivery.

Shipping charges on products returned
All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.  In cases where Far Cough COVID agrees to organize the return, the customer must place the item in secure packaging and include Far Cough COVID return address.  The packaging does not need to be a purchased satchel, it can be wrapped in brown paper, in a reused box etc.  

Once you have confirmed that you are eligible for a refund/reprint then simply send us an email with the following information.

Your name
Your order number
The date of your purchase
What garment/s you would like to return
A short description of the manufacturing and/or print error
A photo of the garment
Post your return to:
Far Cough COVID - RETURNS
11 Maud Street, Newstead, 4006 QLD 

We will contact you as soon as we receive your return request to discuss what your options are. If stock permits we will endeavour to get your reprint out within 3 business days. 

Far Cough COVID Proof approval disclaimer
We consider all of the following actions to constitute as an authority to proceed with your order.

Verbal approval via phone and/or in person
Payment of invoice
Emailing a reply with approval
We recommend that you check all proofs thoroughly before approving. We endeavour to be as accurate as possible however please note that due to the production process, colours, position, size and scale are indicative only. 

Search
Your cart is empty
Search

Select Currency

USD - United States Dollar
AUD - Australian Dollar
GBP - United Kingdom Pound
JPY - Japan Yen
CAD - Canada Dollar
AED - United Arab Emirates Dirhams
AFN - Afghanistan Afghanis
ALL - Albania Leke
AMD - Armenia Drams
ANG - Netherlands Antilles Guilders
AOA - Angola Kwanza
ARS - Argentina Pesos
AWG - Aruba Guilders
AZN - Azerbaijan New Manats
BAM - Bosnia and Herzegovina Convertible Marka
BBD - Barbados Dollars
BDT - Bangladesh Taka
BGN - Bulgaria Leva
BHD - Bahrain Dinars
BIF - Burundi Francs
BMD - Bermuda Dollars
BND - Brunei Dollars
BOB - Bolivia Bolivianos
BRL - Brazil Reais
BSD - Bahamas Dollars
BTN - Bhutan Ngultrum
BWP - Botswana Pulas
BYR - Belarus Rubles
BZD - Belize Dollars
CDF - Congo/Kinshasa Francs
CHF - Switzerland Francs
CLP - Chile Pesos
CNY - China Yuan Renminbi
COP - Colombia Pesos
CRC - Costa Rica Colones
CUC - Cuba Convertible Pesos
CUP - Cuba Pesos
CVE - Cape Verde Escudos
CZK - Czech Republic Koruny
DJF - Djibouti Francs
DKK - Denmark Kroner
DOP - Dominican Republic Pesos
DZD - Algeria Dinars
EEK - Estonia Krooni
EGP - Egypt Pounds
ERN - Eritrea Nakfa
ETB - Ethiopia Birr
EUR - Euro
FJD - Fiji Dollars
FKP - Falkland Islands Pounds
GEL - Georgia Lari
GGP - Guernsey Pounds
GHS - Ghana Cedis
GIP - Gibraltar Pounds
GMD - Gambia Dalasi
GNF - Guinea Francs
GTQ - Guatemala Quetzales
GYD - Guyana Dollars
HKD - Hong Kong Dollars
HNL - Honduras Lempiras
HRK - Croatia Kuna
HTG - Haiti Gourdes
HUF - Hungary Forint
IDR - Indonesia Rupiahs
ILS - Israel New Shekels
IMP - Isle of Man Pounds
INR - India Rupees
IQD - Iraq Dinars
IRR - Iran Rials
ISK - Iceland Kronur
JEP - Jersey Pounds
JMD - Jamaica Dollars
JOD - Jordan Dinars
KES - Kenya Shillings
KGS - Kyrgyzstan Soms
KHR - Cambodia Riels
KMF - Comoros Francs
KPW - North Korea Won
KRW - South Korea Won
KWD - Kuwait Dinars
KYD - Cayman Islands Dollars
KZT - Kazakhstan Tenge
LAK - Laos Kips
LBP - Lebanon Pounds
LKR - Sri Lanka Rupees
LRD - Liberia Dollars
LSL - Lesotho Maloti
LTL - Lithuania Litai
LVL - Latvia Lati
LYD - Libya Dinars
MAD - Morocco Dirhams
MDL - Moldova Lei
MGA - Madagascar Ariary
MKD - Macedonia Denars
MMK - Myanmar Kyats
MNT - Mongolia Tugriks
MOP - Macau Patacas
MRO - Mauritania Ouguiyas
MUR - Mauritius Rupees
MVR - Maldives Rufiyaa
MWK - Malawi Kwachas
MXN - Mexico Pesos
MYR - Malaysia Ringgits
MZN - Mozambique Meticais
NAD - Namibia Dollars
NGN - Nigeria Nairas
NIO - Nicaragua Cordobas
NOK - Norway Kroner
NPR - Nepal Rupees
NZD - New Zealand Dollars
OMR - Oman Rials
PAB - Panama Balboas
PEN - Peru Nuevos Soles
PGK - Papua New Guinea Kina
PHP - Philippines Pesos
PKR - Pakistan Rupees
PLN - Poland Zlotych
PYG - Paraguay Guarani
QAR - Qatar Riyals
RON - Romania New Lei
RSD - Serbia Dinars
RUB - Russia Rubles
RWF - Rwanda Francs
SAR - Saudi Arabia Riyals
SBD - Solomon Islands Dollars
SCR - Seychelles Rupees
SDG - Sudan Pounds
SEK - Sweden Kronor
SGD - Singapore Dollars
SHP - Saint Helena Pounds
SKK - Slovakia Koruny
SLL - Sierra Leone Leones
SOS - Somalia Shillings
SPL - Seborga Luigini
SRD - Suriname Dollars
STD - São Tome and Principe Dobras
SVC - El Salvador Colones
SYP - Syria Pounds
SZL - Swaziland Emalangeni
THB - Thailand Baht
TJS - Tajikistan Somoni
TMM - Turkmenistan Manats
TND - Tunisia Dinars
TOP - Tonga Pa'anga
TRY - Turkey New Lira
TTD - Trinidad and Tobago Dollars
TVD - Tuvalu Dollars
TWD - Taiwan New Dollars
TZS - Tanzania Shillings
UAH - Ukraine Hryvnia
UGX - Uganda Shillings
UYU - Uruguay Pesos
UZS - Uzbekistan Sums
VEB - Venezuela Bolivares
VEF - Venezuela Bolivares Fuertes
VND - Vietnam Dong
VUV - Vanuatu Vatu
WST - Samoa Tala
XAF - Communauté Financière Africaine Francs BEAC
XAG - Silver Ounces
XAU - Gold Ounces
XCD - East Caribbean Dollars
XDR - International Monetary Fund Special Drawing Rights
XOF - Communauté Financière Africaine Francs BCEAO
XPD - Palladium Ounces
XPF - Comptoirs Français du Pacifique Francs
XPT - Platinum Ounces
YER - Yemen Rials
ZAR - South Africa Rand
ZMK - Zambia Kwacha
ZWD - Zimbabwe Dollars
TMT - Turkmenistan New Manats
ZMW - ERR
XBT - ERR
BYN - ERR
CNH - ERR
MRU - Mauritania Ouguiyas
STN - S
VES - Venezuela Bol?vares
MXV - ERR
VED - ERR
SLE - Sierra Leone Leones